The ESTAS! We Are Winners!

We have won the Gold, Best in Sector award in the Supplier of the Year category at the prestigious ESTAS Customer Service Awards 2025! The winners were announced by TV property presenter, Phil Spencer, at the Grosvenor House in London in front of 1,100 of the UK’s top property professionals. 

The awards, now in their 22nd year, are powered by The ESTAS own customer review platform which recognises the best suppliers to the property industry for customer service based on service ratings from property professionals that use their services. This year’s results were calculated from over 49,000 customer review ratings from property professionals. 

Phil Spencer, who has hosted The ESTAS every year since their inception in 2003 addressed the live audience “Like every agent, broker and conveyancer taking part these firms are committed to delivering the best service they can. Their services are an integral part of the service agents offer to their customers so its’s only fitting we recognise those businesses that are flying the ‘service’ flag better than their competitors.” 

Suppliers were recognised in ‘Best in Sector’ categories as well as an overall Supplier of the Year category. 

Simon Brown, Founder of The ESTAS said “Moving house is one of the most stressful experiences we all have to deal with in life and the supplier services agents use play a vital role in making the journey easier and less stressful. At The ESTAS we put the spotlight on these suppliers as they are integral to delivering quality customer service.” 

It means a great deal to us to be recognised in this year’s ESTAS because we know it’s our customers who have judged our performance, and we take our levels of customer service very seriously.  We have always been very proud of the Pattinson Auction personal service, and this proves we are delivering what we promise. Our whole team is to be congratulated for this accolade as they have all worked so hard, and are proud of our partner agent relationships. We always say that the best relationships are two way relationships, and this award has confirmed that we have put this into practice beautifully